Flure.com: Terms of Use Agreement

Flure.com (hereinafter “Website” or “we”, “us”, “our” etc.) values all our users and has established this Terms of Use Agreement (the “Agreement”). If you (hereinafter “you”, “yours”, etc.) use our Website or application or services(including mobile applications, downloadable products and applications and pages operated by Flure.com on social media sites and other platforms) (collectively, the “Services”), then we urge you to read this Agreement and become fully informed about how it regulates your use of our Services. Please refer to this Agreement to find out how to CONTACT US if you have any questions about the contents herein.

These Terms apply only to users who created an account on or after 11 February 2026. Users who created an account before that date remain governed by the previous version of the Terms available at Terms & Conditions.

YOUR CANCELLATION RIGHTS:
For California subscribers:
1) You, the buyer, may cancel this agreement, without penalty or obligation, at any time prior to midnight of the 3 (third) business day following the original date of this contract, excluding Sundays and holidays. To cancel this agreement, please follow these instructions:
2) To request a refund, please email to our support team a signed and dated written notice which states that you are canceling your purchase. Please follow link down below for contact information.

TABLE OF CONTENTS

WHO WE ARE

Flure.com Website and related Services are operated by Neriva Solutions Inc. (the “Company”). Please find more details in the CONTACT US section down below.

WHEN YOU ACCEPT THESE TERMS OF USE

By using our Services, you indicate your acceptance of all the terms and conditions of this Agreement and our Privacy Policy.

AGE RESTRICTION

Persons under 18 years of age are not allowed to use our Services, as they are not targeted at persons under the age of 18. Any data we receive from users we believe to be aged under 18 will be removed from our database.

If you believe that we have collected, used or disclosed any data of a person under the age of 18 (or the age of majority in your jurisdiction), please contact our support team via the CONTACT US section down below so that we can take appropriate action.

MEMBERSHIP

MEMBERS

When a user registers within the Services, they become a member (hereinafter - the “Member”). We do not influence the relationships between Members and various possible motivations for using the service. All Members are very different in terms of goals they have in mind when registering on our sites. They specify these goals on their profiles. Some of our Members are looking for new friends, virtual companionship or online romance. Some Members are looking for popularity and recognition of their talent. Members may have only one account (hereinafter - “Membership”) with the Services. Multiple accounts will be blocked. Upon registering with the Services and thereby becoming a Member, you shall have access to the following Services:

  • Browsing through other Member’s profiles;
  • Having your profile registered in our database and making it searchable by other Members;
  • Making changes to your profile;
  • Reading messages (Web version only).

By registering, a user acknowledges and agrees that the profile information and content will be visible and accessible to other users of our platform.

VERIFIED MEMBERS

Users can confirm their identity and get the ‘verified’ sign. To be verified, a User must pass a verification process which includes submitting a government issued ID and passing a biometric verification process through SumSub. The verification is valid for the next six months after the verification is passed. After six months, a User needs to re-verify their account by passing the SumSub verification process again. If the reverification process is not completed, the verification mark is removed.

SUBSCRIBERS

Subscribers are users who have purchased a weekly subscription. A subscription provides access to enhanced features and daily allowances available during the active subscription period. Subscribers may also purchase Service Packs that provide units for specific features, including messages, attachment views, letters, or video chat minutes. Access to certain features is limited to Subscribers or users who hold sufficient Service Pack units.

FREE USERS

Free Users are marked with the “Free User” Flame symbol. Free Users are permitted to use the platform without charge. Free Users must follow certain rules, including the Community Standards and the Communication Policy For Free Users. Free Users are required to undergo regular identity verification, remain active on the website, and provide accurate, high quality, profile content. Free Users enjoy free access with certain boundaries, such as being unable to contact other Free Users. Access to certain features of the Services may require an active subscription or sufficient Service Pack units. Free Users may experience limitations in feature availability depending on their subscription status or remaining Service Pack units.

It is strictly prohibited for Free Users to receive monetary compensation for their involvement with the platform in any way. If any Member learns about a violation of this rule then they should inform us by contacting Customer Support. Any Free User who violates this rule will be blocked immediately on our platforms.

SUBSCRIPTIONS AND SERVICE PACKS

Defenitions

  1. Weekly Plan Subscription — a weekly auto-renewing plan that provides a Daily Allowance of Outgoing Chat Messages and additional subscription benefits.
  2. Outgoing Chat Message — one outgoing message in chat, including (i) a text message of up to 160 characters, or (ii) an outgoing photo, video, or voice attachment sent through chat and (or) video chat.
  3. Daily Allowance — the number of Outgoing Chat Messages granted once per day to active subscribers according to the subscription tier selected.
  4. Service Packs — one-off purchases that provide additional units for specific features. Service Packs do not auto-renew. The following Service Packs may be offered:
    • Messages Pack (“A Pack to Send Messages”) — provides a fixed number of Outgoing Chat Messages.
    • Emails Pack (“A Pack to Send Letters”) — provides a fixed number of outgoing letters that may be sent through the email functionality of the Services.
    • Video Calls Pack (“A Pack to Make Video Calls”) — provides a fixed number of Video Chat Minutes.
    • Attachments Pack (“A Pack to Unlock Attachments in Chats and Letters”) — provides a fixed number of Attachment Views enabling the opening of photos, videos, or voice files.
  5. Attachment View — one unit permitting the viewing of a photo, video, or voice attachment sent to the Member in chat or in letters.
  6. Video Chat Minute — one unit permitting access to the video chat feature for one minute.
Weekly Plan Subscription
  1. Automatic Renewal. The Weekly Plan Subscription renews automatically every week until canceled by the Member. A clear disclosure of the price and renewal frequency is provided at the point of purchase.
  2. Billing. Weekly charges recur at the price displayed at the time of purchase, unless adjusted in accordance with applicable laws, including any required advance notice of price increases.
  3. Daily Allowance. A Daily Allowance is credited once per day at approximately 03:00 local time, based on time-zone detection using device settings, IP address, or other technical signals.
    The Company does not guarantee perfect accuracy of time-zone detection.
  4. Expiration of Daily Allowance. Unused Daily Allowance expires within one day, does not roll over, and does not accumulate.
  5. First-Week and Promotional Benefits. Weekly Plan Subscriptions may include promotional benefits (such as bonus Attachment Views). These bonuses:
    • do not renew on subscription renewal;
    • expire 90 days after issuance if unused;
    • are non-transferable;
    • do not accumulate across subscription periods.
  6. Additional Subscription Features Members with an active Weekly Plan Subscription may have access to additional features as displayed in the interface, which may include:
    • free viewing of videos in profiles;
    • free viewing of Introductory Emails and regular emails;
    • one free Let’s Mingle per day;
    • other non-monetary benefits shown at purchase.
    Attachment Views inside letters remain subject to the use of Attachment Pack units.
Service Packs (One-Off Purchases)
  1. Use Cases. Members may purchase Service Packs when their Daily Allowance or subscription benefits are exhausted, or if they do not have an active Weekly Plan Subscription.
  2. Accumulation. Units of the same Service Pack category accumulate (“stack”) and share a single expiration period.
  3. Expiration. Service Pack units expire 90 days after the last purchase of a Service Pack of the same category, unless otherwise required by applicable law.
  4. No Auto-Renewal. Service Packs are one-off purchases and do not renew automatically.
  5. Functional Scope of Each Pack.
    • Messages Pack — allows the Member to send Outgoing Chat Messages (text or outgoing attachments).
    • Emails Pack — allows the Member to send Email Messages (letters).
    • Video Calls Pack — allows the Member to initiate or continue video calls for the number of minutes included in the pack.
    • Attachments Pack — allows the Member to open and view attachments (photo, video, voice messages) in chats or letters.
  6. Free Access Before Purchase. Members may access a limited number of free features before purchasing a Weekly Plan Subscription or any Service Pack.
    Fraud-prevention rules, device-fingerprinting, technical checks, and other security mechanisms may influence the number or availability of free features.

PRICES AND BILLING

Prices for Weekly Plan Subscriptions and Service Packs are displayed at the point of purchase. Prices may be shown in USD or in other currencies calculated automatically in accordance with our dynamic pricing rules. Applicable taxes, fees, and currency conversions may apply.

Payment Authorization

By purchasing a Weekly Plan Subscription or any Service Pack, you:

  1. authorize us to charge your selected payment method for the displayed price, together with applicable taxes and fees;
  2. authorize recurring weekly charges for the Weekly Plan Subscription until it is canceled;
  3. acknowledge that future renewals will be billed automatically without any additional action from you, unless required otherwise by law;
  4. agree that charges may be processed by our payment partners, app-store operators, acquirers, or other authorized billing intermediaries.

You acknowledge and agree that your payment method may be charged immediately upon purchase and upon each subsequent renewal, and that such automatic renewals will continue until you successfully cancel the subscription.

Automatic Renewal

Weekly Plan Subscriptions renew automatically every week unless canceled.

Cancellation becomes effective at the end of the then-current billing period.
No partial, prorated, or mid-cycle refunds are provided for unused time in the current billing period, except where required by applicable law.

If the applicable app store (Apple App Store or Google Play) governs your payment flow, cancellation must be completed through your app-store account settings.

Renewal Notices and Price Changes

Where required by law, including but not limited to:

  • California Business & Professions Code §17602,
  • New York General Business Law §527-a,
  • applicable EU and UK consumer protection regulations,

we may send renewal or price-change notices to your registered email address or display them at checkout.

If subscription prices change, we will provide advance notice to the extent required by applicable law.
Your continued use of the Services after the effective date of the price change constitutes acceptance of the new price.

Failed Payments

If renewal payment fails:

  1. we may suspend or limit access to subscription features;
  2. we may retry charging your payment method multiple times, using one or more payment processors;
  3. once payment succeeds, the subscription renews from the date the successful payment is received.

We may, but are not obligated to, notify you of failed payments.

Refunds

Weekly Plan Subscription fees and Service Pack purchases are non-refundable, except where required by applicable law or as expressly provided in the ‘CANCELING YOUR WEEKLY PLAN SUBSCRIPTION AND SERVICE PACKS’ section.

You will not be eligible for a prorated refund of any portion of the subscription fee covering the then-current weekly period.

Refunds for technical errors, duplicate transactions, or other exceptional circumstances may be issued at our sole discretion or where required by law. Additional documentation may be requested to process such refunds.

Account Deletion and Billing Consequences

You may delete your account at any time:

  • via the account deletion function in your Profile settings; or
  • by contacting Customer Support through channels listed in the “CONTACT US” section.

Deleting your account does not automatically cancel your Weekly Plan Subscription.
To avoid future charges, you must cancel the subscription in your app-store account (if purchased through Apple or Google) or through your profile billing settings (for direct card payments).

Account deletion does not entitle you to any refund for:

  • unused days of the current subscription period,
  • unused Service Pack units,
  • expired allowances or promotional benefits.
User Consent to Recurring and One-Time Charges

By completing a purchase, you explicitly confirm and agree that:

  1. all subscription charges are recurring, weekly, and continue until cancellation;
  2. all Service Pack charges are one-time payments;
  3. recurring charges will continue without further authorization unless canceled;
  4. taxes and fees may be added automatically;
  5. you are responsible for ensuring that your payment method remains valid and up to date.

TERMINATED ACCOUNTS OF OTHER MEMBERS

Members may terminate their Membership with us at any time.

If a Member is no longer interested in the Services, we shall review the correspondence between such Member and other Member's with whom the Member has been corresponding (the “Correspondent”) and shall have the right to make a decision, in their sole discretion, with respect to the issuance of refund back to the Member. We may, at our sole discretion, credit your account with a limited number of Service Pack units (for example, Outgoing Chat Messages or Attachment Views) if a Member is blocked or removed for violations of this Agreement, including fraud or scam behaviour, based on reliable evidence you provide. Such credits are discretionary, capped, and do not create any general right to refund.

If a Member has requested her profile to be deleted from the Services for unspecified/personal reasons, the Correspondent shall not have the right to receive any information with respect to the deletion of such a Member's profile, as it would be in violation of our Privacy Policy. Furthermore, the Correspondent shall not be entitled to any refund with respect to his correspondence with such a Member.

If a Member has found her match, and the same is not the Correspondent, the Correspondent shall not be entitled to any refund with respect to this correspondence with such Member.

If a Member had been reported for inappropriate activities, we may, at our sole and unfettered discretion, issue a partial refund to the Correspondent, who had informed us of such Member's inappropriate activity by providing incontrovertible evidence of the same.

If a Member is found on an anti-scam site, or in case we receive reliable proof of the Member's illegal activities from another Member, such Member's profile may be deleted from the Services provided that we, in our sole and unfettered discretion, consider the supplied information substantial and irrefutable. We may issue a partial refund to the Correspondent who provided such information.

CANCELING YOUR WEEKLY PLAN SUBSCRIPTION AND SERVICE PACKS

Subscriptions purchased via Apple App Store or Google Play must be canceled through the respective platform settings.

EU and UK Members

EU and UK consumers may have a statutory right to withdraw from their first Weekly Plan Subscription within 14 days from the date of conclusion of the contract, in accordance with applicable consumer-protection laws. If you exercise this right, we may deduct an amount proportionate to the Services already provided up to the time you notify us of your decision to withdraw. Any refund due will be processed within ten business days upon receiving a valid cancellation notice.

US and Other Members

Where applicable consumer laws grant you a statutory cooling-off right for digital subscriptions, you may cancel your first Weekly Plan Subscription within such cooling-off period. If you exercise this right, any refund will be calculated and processed in accordance with those laws and may take into account the value of the Services already provided. Any refund due will be processed within ten business days upon receiving a valid cancellation notice.

YOUR USE OF OUR SERVICES

ELIGIBILITY

By registering with our Services, you represent and warrant that you are at least 18 years old. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement and have not been prohibited from using Services.

CORRECTNESS OF INFORMATION YOU PROVIDE TO US

All information supplied when registering MUST be accurate, true and complete in all respects. In particular, when using a credit or debit card, the cardholder's name MUST be the same as the name used when registering with the Services, unless you provide valid and verifiable reasons for it being different.

If we consider information you provide inaccurate or incomplete, we will suspend your account until identity verification has been satisfactorily completed. You may not authorize others to use your Membership, and you may not assign or otherwise transfer your account to any other person or entity.

SECURITY AWARENESS

You must keep your password and all account details secret and confidential as you are responsible for use of the Services from your account and any other activities taking place on your account. Any transactions on your account will stand if your username and password have been entered correctly.

We shall not be held liable for any data loss, breach, or unauthorized access resulting from the user's loss of access to their device, voluntary or negligent sharing of passwords, or any other failure to maintain the confidentiality and security of their account credentials. You assume full responsibility for safeguarding your access credentials and acknowledge that any consequences arising from such actions or omissions shall be solely your liability.

TERM

This Agreement will remain in full force and effect while you use our Services or have an account with us. You may terminate your Membership at any time, for any reason, by clicking the “Delete My Account” button in the settings section of your Profile or by noticing of termination by Flure.com customer support staff via Live Support or email - please visit CONTACT US section down below.

NON-COMMERCIAL USE OF SERVICES

Our Services are dedicated for the personal use of private individuals only and may not be used in connection with any commercial endeavors. Organizations, companies, businesses, and/or other entities may not become Members and are not entitled to use the Services for any purpose. Illegal and/or unauthorized use of the Services, including collecting usernames and/or email addresses of Members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Services will be investigated, and appropriate legal action may be taken, including without limitation, civil, criminal, and injunctive redress.

You further guarantee and warrant that you (i) will not use the Services for any commercial purposes, and/or (ii) send or receive funds through the Services, and/or (iii) create accounts with fake usernames, or use any automated means (chatbots, artificial identities, etc.) in using the Services which do not represent a real natural person using the Services for her own private needs. You further guarantee and warrant that you will not be paid for using the Services. Such activity will be investigated, your Membership may be terminated and appropriate legal action may be taken, including without limitation, civil, criminal, and injunctive redress.

LINKED WEBSITES (IF APPLICABLE)

Depending on how you are using our Services, your needs and preferences, with the purpose to provide you with optimal matching possibilities, we may register you with our linked websites or applications, operated by the Company or its affiliated companies (“Linked Websites”). By using the Linked Websites you agree with their terms and conditions, privacy policy and other regulations, published by them.

CONTENT POSTED BY YOU

You understand and agree that for the protection of our Members we may at our sole discretion store for review and delete any content, messages, photos, videos, audio and video calls or profiles (collectively, “Content”) that in our sole judgment violate this Agreement or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other Services users or any third parties.

You are solely responsible for the Content that you publish, display or transmit  to other users through the Services.

SAME MESSAGE / LET’S MINGLE

To facilitate the interaction between the Members we allow them to send the same messages (“Let’s Mingle”) to the other randomly selected Members. There is no limitation for the Member on the number of Let’s Mingle to receive. So you may receive many Let’s Mingle messages during your use of Service. Users may initiate one Let’s Mingle per day under an active subscription. Attempts to initiate more than one Let’s Mingle per day may be restricted, and an informational message may be displayed within the Services.

PROHIBITED CONTENT AND ACTIVITIES

The following is a partial list of Content that is illegal or prohibited on our Services. Users are encouraged to report suspicious or inappropriate content through our reporting mechanisms. Additionally, we conduct automated content audits to identify and address violations. We reserve the right to investigate and take appropriate legal action, at our sole discretion, against anyone who violates this provision, including, but not limited to, removing offending communications from the Services and terminating the violator's Membership.

Prohibited Content includes, but is not limited to:

  1. Offensive Content:
    • Content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual.
  2. Harassment:
    • Content that harasses or advocates harassment of another person.
  3. Spam and Unsolicited Communications:
    • Content involving the transmission of junk mail, “chain letters,” unsolicited mass mailings, or spamming.
  4. Defamatory or Illegal Activities:
    • Content that is defamatory, false, misleading, or promotes illegal activities, or conduct that is abusive, threatening, obscene, or libelous.
  5. Copyright Violations:
    • Content that promotes unauthorized copies of copyrighted work, including pirated software, music, or other materials.
  6. Restricted or Hidden Content:
    • Content that includes restricted or password-only access pages or hidden pages/images not linked to or accessible from another page.
  7. Inappropriate Material:
    • Content that publicly displays inappropriate material, including nudity, pornography, bestiality, graphic violence, or criminal activity.
  8. Exploitation and Human Trafficking:
    • Content that exploits individuals, particularly people under the age of 18, in a sexual or violent manner.
    • Content that solicits, promotes, or facilitates any form of human trafficking, including sexual exploitation, forced labor, or modern slavery.
    • Content that uses the platform to solicit or coerce others into illegal activities, including prostitution or escort services.
  9. We enforce a zero-tolerance policy for any form of exploitation or trafficking and collaborates with law enforcement and anti-trafficking organizations to investigate and address such violations.
  10. Illegal Activity Guides:
    • Content that provides instructional information on illegal activities, such as making or buying illegal weapons, violating someone’s privacy, or creating computer viruses or malware.
  11. Solicitation of Sensitive Information:
    • Content that solicits passwords, personal identifying information, or financial information for commercial or unlawful purposes.
  12. Unauthorized Commercial Activities:
    • Content that involves buying, selling, or advertising products or services without prior written consent.
    • Content engaging in commercial activities such as contests, sweepstakes, barter, advertising, or Ponzi schemes without authorization.

Enforcement and Reporting

We are committed to ensuring a safe platform and encourage all users to report prohibited content promptly. Violators of this policy will face account suspension, termination, and, where applicable, reporting to relevant authorities.

EMAILS AND TEXT MESSAGES

Although we cannot monitor the conduct of our Members off the Services, it is also a violation of these rules to use any information obtained from the Services in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent. In order to protect its members from such advertising or solicitation, we reserve the right to restrict the number of emails which a Member may send to other Members in any 24-hour period to a number which we deem appropriate in our sole discretion. Certain messaging features may be available only to Subscribers or to users who have sufficient Service Pack balances. Access to such features may be restricted when the relevant units are exhausted.

By providing your phone number(s), you confirm that the number(s) belongs to you and you expressly consent to receive non-marketing and marketing text messages from us, at the telephone number(s) that you provide. You may opt-out of these communications at any time, and consent to receive text messages is not required to purchase any goods or services. Your phone number will only be visible to you. If you wish to stop receiving text messages from us, please follow the instructions set out in our Privacy Policy.

OTHER RULES

You must use the Services in a manner consistent with any and all applicable laws and regulations. Your Content must comply with applicable international, national and local laws and regulations.

Access to video chat functionality may require a pre-purchased balance of Video Chat Minutes. When no such balance is available, related features (including video invitations) may be disabled.

You are not allowed to include in your profile any telephone numbers, street addresses, last names, URLs, email addresses, other social media profile addresses or any other contact information outside the Services. You are not allowed to include in your correspondence with other Members any URLs, email addresses or telephone and fax numbers, other social media profile addresses or any other contact information outside the Services.

You may not collect any data from the Services either from authorized and non-authorized zones through automated means (bots, spiders, scrapers or equivalent means), by establishing fake user accounts, by anonymous proxy servers or equivalent measures, or by circumventing any technical measures to prevent forbidden activity on the Services. You may not collect data from authorized zones of the Services by any other means including manual collection of data.

To ensure the service quality, your communication through the Services may be recorded and stored for a limited period of time according to our internal rules and policies.

You are solely responsible for your interactions with other users of the Services. We reserve the right, but have no obligation, to monitor disputes between you and other Services users.

TERMINATION

We may terminate your registration for any reason, with or without explanation, effective upon sending a notice to your email address provided at registration, or to any other email address provided by you to us.Upon termination by us without cause, we may, where required by applicable law, refund unused portions of prepaid subscription fees. Service Packs are non-refundable except where required by law.

We reserve the right to investigate, terminate Membership and take appropriate legal action at our sole discretion against anyone who violates this Agreement and our Privacy Policy.

If your Membership with our Services is terminated by reason of violation of this Agreement, our Privacy Policy, or at your own request, you will not be entitled to, nor shall we be liable to you, for any refund of unused fees for using the Services.

Notwithstanding your registration with us being terminated, this Agreement will remain in full effect.

COPYRIGHT

By posting Content to any public area of the Services you automatically grant to the Company, with relevant representations and warranties, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute such information and Content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing.

The Company owns licenses or otherwise retains absolute  intellectual property rights in the Services. Those rights include, but are not limited to, database rights, copyright, design rights (whether registered or unregistered), patents, trademarks (whether registered or unregistered) and other similar rights, wherever existing in the world, together with the right to apply for protection of the same of the Company and its licensors.

Except for that information which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

You hereby guarantee, represent and warrant that you will not create any databases, websites, applications, software, legal entities and services competitive with the Services.

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

Without limiting the foregoing, if you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please CONTACT US with providing the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing on such copyright is located within the Services; your address, telephone number, and email address; your signed statement, confirming that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; your signed statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf.

DISCLAIMER

WE PROVIDE THE SERVICES ON AN “AS IS” BASIS AND GRANT NO WARRANTIES OF ANY KIND, EXPRESSED, IMPLIED OR STATUTORY, IN ANY COMMUNICATION WITH OUR REPRESENTATIVES, OTHERWISE WITH RESPECT TO THE SERVICES. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED. WE DISCLAIM LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, CONNECTIVITY AND AVAILABILITY.

Although each Member must agree to the Agreement, we cannot guarantee that each Member is at least the required minimum age, nor does it accept responsibility or liability for any content, communication or other use or access of the Services by persons under the age of 18 in violation of this Agreement. Also, it is possible that other Members or users (including unauthorized users, or“hackers”) may post or transmit offensive or obscene materials through the Services and that you may be involuntarily exposed to such offensive or obscene materials. It also is possible for others to obtain personal information about you due to your use of the Services. Those others may use your information for purposes other than what you intended. We are not responsible for the use of any personal information that you disclose on the Services. Please carefully select the type of information that you post on the Services or release to others. We can't guarantee that the particular Member is using her profile personally, but we do all possible to block such behavior.

WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER MEMBERS OR USERS (INCLUDING UNAUTHORIZED USERS), WHETHER SUCH ACTS OR OMISSIONS OCCUR DURING THE USE OF THE SERVICES OR OTHERWISE.

We are not responsible for any incorrect or inaccurate Content posted within or in connection with the Services, whether caused by users of the Services or by any of the equipment or programming associated with or utilized in the Service.

We are not responsible for the conduct, whether online or offline, of any user of the  Services. We are not in any kind responsible for expectations, promises or truthfulness of any information provided by any user of our Services.

We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any of the Services or combination thereof, including injury or damage to users or to any other person's property related to or resulting from participating or downloading materials in connection with the web and/or in connection with the Services.

UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM ANYONE'S USE OF THE SERVICES, ANY CONTENT POSTED WITHIN THE SERVICES OR TRANSMITTED TO USERS, OR ANY INTERACTIONS BETWEEN USERS OF THE SERVICES, WHETHER ONLINE OR OFFLINE.

LIMITATION OF LIABILITY

Except in jurisdictions where such provisions are restricted, in no event will we be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits arising from your use of the Services, as well as damages for loss of data, loss of programs, cost of procurement of substitute Services or interruptions of the Services, even if we know or has been advised of the possibility of such damages.

We are not responsible for any activities outside of our Services (including, but not limited to expenses related to travel, deliveries, meetings etc.). Those expenses are your own responsibility. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the Services during the term of Membership.

SUPPLIERS

When we run the Services, we may be serviced by various third parties and affiliate marketing partners (collectively, “Suppliers”). The Suppliers are independent contractors and are not agents, or employees of the Company. We are not responsible for the willful or negligent acts and/or omissions of any Supplier or any of its respective employees, agents, servants or representatives including, without limitation, their failure to deliver Services, or partial or inadequate delivery of Services. According to terms of agreement with our Suppliers, we are prohibited from rendering the Suppliers’ contact information.

Suppliers provide full, accurate and legitimate information required for the registration of Members within the Services prior to their registration according to the terms of Agreement. Each supplier may provide translation services for the registered Members and have access to all the correspondence of such Members. Suppliers provide additional services in accordance to the terms of their agreement with us. Any additional services requested by our Members, which fall into the Suppliers scope of activity, but not defined by our terms of Agreement with Supplier, may be processed by Suppliers, but are not automatically granted.

We are not in any way responsible for the quality of any additional services provided by the Suppliers.

CONTACT US

Company’s contact information is: Neriva Solutions Inc., located at 136 Madison Avenue, 5th Floor, New York, NY 10016.

Please direct all requests, communications, inquiries, clarifications, and information submissions to our Support Team via Live Support (for registered users only) or by using the "Contact Us" email form.

Customer support number: +1 800 857 3045. Please note that our customer support service may not work outside business hours in your area.

Please visit our Help Center page for information regarding the Website and your actions there.

DISPUTES

IF YOU ARE A US RESIDENT

READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO SUBMIT THEIR DISPUTES TO BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE COMPANY. You thus give up your right to go to court to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury. You are entitled to a fair hearing but the arbitration procedures are simpler and more limited than rules applicable in court. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court. This arbitration agreement further includes an agreement that all claims will be brought only in an individual capacity (and not as a class action or other representative proceedings).

Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company shall be resolved in the following manner.

  1. Informal Process First. You agree to first contact our customer support by email and attempt to resolve the dispute with us informally for a period of 60 days. Please refer to CONTACT US sections for details.
  2. Binding Arbitration. If the dispute has not been resolved in 60 days, we each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to the Services and/or this Agreement, or the breach or alleged breach thereof, including disputes related to the applicability, enforceability, interpretation or formation of this Agreement to arbitrate, by binding arbitration.
  3. Arbitration Tribunal. The American Arbitration Association (“AAA”) will administer the arbitration. In the event the AAA declines to administer the arbitration, the arbitrator(s) will be appointed by the New York Supreme Court located in New York County, New York pursuant to New York Civil Practice Law and Rules (“CPLR”) § 7504. The parties irrevocably consent to the jurisdiction of the courts of the State of New York for the purpose of administering an arbitration under Article 75 of the CPLR. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of that party's data security, intellectual property rights, or other proprietary rights, or to seek other relief in connection with the arbitration.
  4. Arbitrator and Rules. If the arbitration involves claims totaling less than US $250,000, the arbitration will be conducted before a neutral single arbitrator, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Consumer Arbitration Rules and AAA Consumer Due Process Protocol. If the arbitration involves claims totaling more than US $250,000, the arbitration will be conducted before three neutral arbitrators, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Commercial Arbitration Rules and AAA Consumer Due Process Protocol. The AAA rules may be found online at www.adr.org.
  5. Location of Arbitration. The arbitration will be conducted in New York City, New York, USA, or such other place as chosen by the Arbitration Tribunal. If you live in the United States, you have the right to ask the Arbitration Tribunal to conduct the arbitration near your home if the arbitration involves an in-person hearing.
  6. Costs and Fees. Payment of all filing, administration and arbitrator fees and costs will be governed by AAA rules, but if you are financially unable to pay any of them, the Company will pay them for You.
  7. Starting an Arbitration. A party who intends to seek arbitration must file a claim with the American Arbitration Association and pay the required fee. The instructions for filing a claim may be found online at www.adr.org.
  8. Your Right to Sue in Small Claims Court. Provided you live in the United States, you may sue for US $5,000 or less in a small claims court of competent jurisdiction as an alternative to engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process, and engaging in the informal dispute resolution process is a condition precedent of your right to sue or arbitrate against us.
  9. CLASS ACTION AND JURY TRIAL WAIVER. YOU AND THE COMPANY AGREE THAT ANY AND ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.

IF YOU ARE A NON-US RESIDENT

You acknowledge that the transactions involving your use of the Services and any purchases therein took place in the country of incorporation of the Company. Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company will be resolved by binding arbitration under the LCIA Rules, rather than in court.

The number of arbitrators shall be three. The arbitration shall take place in London, UK. The language to be used in the arbitral proceedings shall be English. The governing law of this Agreement shall be the substantive law of the country of incorporation of the Company. There is no judge or jury in arbitration, and court review of an arbitration award is limited. Arbitrators, however, can award you the same damages and relief, and must honor the same terms in this Agreement, as a court would. The LCIA's Rules are available here. Payment of all filing, administration and arbitrator fees will be governed by the LCIA's rules. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.

If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. You will attempt to resolve all disputes with respect to the Services through communication with our customer service. If parties are unable to resolve the dispute, You must use the dispute resolution mechanism discussed above in this section. Please also note should you chargeback any transactions billed to your account, the Company may be required to disclose any and/or all private communications sent/received by you through our Services in order to prove the validity of the charges billed to your account and our Privacy Policy will therefore not restrain any such disclosures.

MISCELLANEOUS

UNUSED SERVICE PACKS, DAILY ALLOWANCE AND CHARGEBACKS

Unused units purchased through Service Packs (including Outgoing Chat Messages, Attachment Views, Outgoing Letters and Video Chat Minutes) expire 90 days after the date of the last purchase of the relevant Service Pack category, unless required otherwise by applicable law.

Daily Allowance units included in weekly subscriptions expire within one day after allocation, do not accumulate, and cannot be transferred to subsequent days or subscription periods.

Service Packs and Daily Allowance units are non-refundable, except where required by applicable law.

If you initiate a chargeback for any transaction, the Company may disclose relevant account activity and communications strictly to the extent necessary to demonstrate the validity of the charge.

BALANCES

The Services may display separate balances of Service Pack units, including Outgoing Chat Messages, Attachment Views, Outgoing Letters and Video Chat Minutes. These balances may not always reflect real-time deductions due to technical processing times. The Company does not guarantee that displayed balances are updated immediately.

FEATURE AVAILABILITY

Certain features of the Services (including reading letters, viewing profile videos, initiating Let’s Mingle, opening Attachments, and initiating video chat) may require an active subscription or an available balance in the relevant Service Pack category. Access to such features may be restricted when subscription benefits or Service Pack units are exhausted.

U.S. EXPORT CONTROLS

The Software from the Services (the “Software”) is further subject to United States export controls. No Software may be downloaded from the Services or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Republic of Belarus, Russian Federation, territories occupied by the Russian Federation, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone who is listed on the U.S. Treasury Department's list of Specially Designated Nationals or in the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.

INDEMNITY

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement, and/or any allegations that any Content that you submit to us or transmit to the Services infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or arising from a breach of this Agreement and/or any breach of Your representations and warranties set forth above. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

LANGUAGE

The English version of this Agreement shall prevail over this Agreement in any other language. If you are using our Services in English, you waive your right to claim from us  correspondence or any document in other languages.

ENTIRE AGREEMENT

This Agreement, accepted upon use of the Services and further affirmed by becoming a Member, contains the entire Agreement between you and us regarding the use of the Services. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

The terms and conditions of this Agreement are subject to change by us at any time, effective upon notice to you, which notice shall be deemed to have been provided upon our posting of the current version of this Agreement within the Services. Please note the latest modification date at the bottom of this Agreement.

Last modified: 12 January, 2026


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